Agility is Key: How to Meet Client Service Expectations in 2021 & Beyond
Explore how a value billing model can be used to improve your firm's client experience.
Law firms that have been successful during the COVID-19 pandemic are those that quickly adapted to remote working. These agile firms adopted technology that gives them the ability to work from anywhere and drive productivity despite the circumstances. They can keep matters moving and meet increasing client expectations - expectations that are not retreating anytime soon.
After over a year of contactless customer service options, clients have become comfortable with and even prefer digital service options, especially self-service features that they can access any time of the day or night.
There are four actions lawyers can take to stay agile and meet clients’ increased support expectations:
- Provide 24/7 online self-service access to your law firm
- Speedily respond to clients
- Be fluent in video conferencing
- Tap into the power of collaboration
Download our complimentary whitepaper now to learn how these four actions can help you meet client demands, increase your firm’s operational efficiency and stay competitive in today’s client-driven market.